Return & Refund Policy

Clear guidelines on how returns, refunds, and exchanges work for products purchased on Goinstallnow.

1. Standard Return Window

We want you to be fully satisfied with your purchase. Goinstallnow offers a 30-day return policy on all printers and WiFi routers purchased from our store. If 30 days have gone by since your delivery date, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original retail packaging. Opened ink, toner, and connection accessories are generally not returnable unless they are defective or damaged upon delivery.

Note: Since Goinstallnow is currently running as a frontend demo storefront, all returns and refund workflows are mock simulations. No physical return shipping is required, and no monetary funds will be exchanged.

2. Return Process

To initiate a simulated return, please contact our support team through our official email address or our contact page with your Order Reference Number. We will provide you with a mock prepaid shipping label and instructions on how to package your product.

3. Refund Processing and Timelines

Once we receive and inspect your returned product (which takes 2-3 business days), we will process your refund. For our demo store, this refund will be processed and confirmed in your profile status immediately. In real e-commerce cases, refunds are returned to your original payment method within 5-10 business days.

4. Exchanges

We replace items if they are defective, damaged, or if you simply wish to swap for a different model. If you need to exchange an item for the same model, send us an email request, and we will register a replacement order reference in our system free of charge.

5. Defective Products and Warranty Claims

If your printer or router arrives damaged or exhibits defects within the return window, Goinstallnow provides direct replacements or full refund processing. Beyond 30 days, major manufacturers (Canon, HP, Epson, Brother, and NETGEAR) offer standard limited hardware warranties, and we will gladly help direct you to their official support channels to file a claim.

6. Contacting Us

If you have any questions regarding your order status, return process, or need general e-commerce assistance, please reach out to us through our Contact Us page. We are dedicated to ensuring a positive customer experience.